SHOP POLICIES
Please see below a list of policies to our most frequently asked questions (FAQ's) involving delivery and shipping, returns and help.
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Should any of your queries not be answered below, please do not hesitate to contact us via the 'Contact' page where we will aim to respond within 24hrs.
1:Shipping and Deliveries
FESTIVE DELIVERY ARRANGEMENTS Any order placed from evening of Thursday 24th December onwards will be dealt with from 3rd January 2021 onwards
STANDARD DELIVERY ROYAL MAIL TRACKED 48. Delivery is free for all orders.
We deliver across the UK.
Specific delivery times cannot be offered.
NON-STANDARD DELIVERY. On the mainland extra charges may be incurred for delivery to remote postcodes. We assure you that you will be informed immediately if this applies and consequently your order will not be processed without your approval.
Deliveries will NOT be made to P.O. Box postcode addresses as we require a signature for goods received.
You will appreciate that goods can only be delivered to exact addresses. We appreciate your co-operation in providing a floor number as appropriate and an accurate postcode.
Orders received for non mainland addresses, eg Northern Ireland, The Channel Islands and Scottish islands, will be processed and charged as individual non standard orders.
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Free delivery assumes that there are no access problems and there may be an additional charge for other prevailing delivery conditions.
2:Returns
Cam Suppliers has the discretion to accept the return of any good(s) supplied to a customer but not ordered by the customer and to issue an appropriate credit note.
Where a customer requests the return of goods because they are no longer required, Cam Suppliers has the discretion to accept these returns and to levy a handling charge of 20% of the invoice value.
The goods being returned must meet the following criteria :-
They will be returned in a satisfactory and marketable condition,
If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund.
We will not accept the return of any goods listed in their price list as either non-returnable or specifically bespoke.
3:Help
Who are Cam Suppliers?
Cam Suppliers is the online branded website selling office stationery items for Cam Suppliers Ltd.
Why buy office supplies from our website?
Our office supplies website has the latest technology online ordering system, super fast checkout facility and with our super search and item category navigation, this website is extremely user friendly.
Are our prices competitive?
Yes we are highly competitive, If you have a requirement for a large quantity please contact us for a bespoke price. Whether the customer is a small private company or a blue chip PLC, one thing that they all need is to know that they are paying competitive prices for the products, this is the reason that we work on small margins and check our competitors pricing daily.
What is the Order deadline for next day delivery?
As we have to arrange the delivery with 3rd party carriers and couriers, for us to offer our products for next day delivery, we have an order cut off time of 1pm, if the order is placed after that we cannot guarantee delivery the next day but it may still arrive on next day.
How much will next day delivery cost?
Cam Suppliers have next day delivery available at a cost of £9.95
Do you offer bigger discounts for higher quantity purchasing?
Yes we can, If you wish to order larger quantities please contact us for bespoke pricing.
What happens if I go out and miss the delivery?
If you have placed an order with our website and it is a next day delivery item and our courier is unable to contact you or deliver the item to your address they will put a card through the door and wait until you follow the instruction on the card.
What methods of payment do you accept?
We use sage pay for our online payment security, if you pay by any of the debit or credit cards, this method is 100% safe. We also accepy PayPal payments.
Will we receive a VAT invoice?
Yes, there will be an automatic VAT invoice emailed to you.